Which are the world’s 50 best hotels?
19 May, 2025
The hospitality sector has many well-known technical words: front desk, check-in, room service, guest service, revenue management, housekeeping... but today we are going to delve into one of the essential ones for a professional in the sector: soft skills. What are they? Why are soft skills important in the hospitality sector? How can they be acquired?
Soft skills are defined as those skills that a person acquires through experience and interaction with other people. They are interpersonal skills linked to values, empathy, communication or emotional intelligence, among others.
In the hospitality sector they are especially important, as this is a sector with extensive and constant contact with people, whether at the reception desk of a hotel, in the dining room of a restaurant, in a kitchen, etc.
These are just some examples of the most relevant in this sector: responsibility, ethics, multiculturalism, teamwork, honesty, conflict resolution, empathy, confidence, critical thinking, communication, languages, stress management, resilience, proactivity, etc.
Learning by doing, the key to soft skills learning
Soft skills are not learned in a theoretical context. While the theoretical part is important, it teaches other types of knowledge that are also essential to be a professional in the hospitality sector. However, the way to acquire soft skills is through direct experience and continuous interaction with customers and teammates.
Highly sought after by industry recruiters, soft skills are developed through constant practice and learning in real-world environments. At EUHT StPOL, our students start acquiring them from day one, thanks to our methodology and our hotel-school, which allows them to deal with real clients from day one.
Why are soft skills important?
In addition, they allow them to excel in situations where skills beyond the theoretical part are required. For example, knowing how to resolve a customer complaint with empathy and efficiency can make the difference between a negative experience and long-term loyalty. In such a competitive and demanding environment, these skills can be key to building a solid professional reputation...
A good way to strengthen soft skills is through training programmes, internships or volunteering. Participating in multicultural teams, taking responsibility in projects or facing real challenges are great opportunities to develop these skills. To sum up, it is about learning by doing and being open to constant feedback.
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