5 TED talks about hospitality for future professionals in this area

As future professionals in the hospitality industry, being up-to-date with new ideas, trends, opinions and strategies is a ‘must’. The sources of inspiration can be multiple and varied, and among them, the TED talks – where speakers share their experience and knowledge – can be a learning tool for hospitality students and future professionals working in the hospitality industry.

We have selected five TED talks about hospitality to make these days of quarantine more enjoyable.

1. Service is not the same thing as Hospitality

“Service is a skill and hospitality is a spirit”, says Anne Dolce. In this TED talk she recommends to put people first in order to succeed in a restaurant, hotel or any other service of the hospitality area. Since according to her, the first thing hospitality industry lacks is hospitality.

2. Global Trends in Luxury Hospitality

Gerard Inzerillo, CEO of Forbes Travel Guide from 2014 to 2018, shares some of his vast collection of stories during his stellar career. Service is nobility, service leads to success, and service deserves recognition.

3. Return Hospitality back to humanity, please! 

Monique Morrow argues that robots and chatbots do not define hospitality, humans do. She invites us to rethink about the role of humans in hospitality.

4. A Hotel is just a building

Bashar Wali states that humanity matters more than any material luxuries that you provide to your hotel guests.  If you can connect with your guests, you will always win: so the idea is to create memorable guest experiences in a hotel in order to succeed.

5. A winning recipe: lessons from restaurants on engaging your team

Lack of employee engagement is a real problem facing businesses in all industries. Gabriel Stulman shows how innovative leadership techniques from the restaurant industry can help other companies succeed.