8 hospitality skills to become the perfect host

Hospitality skills to be a perfect host

As a professional of the hospitality industry, you should have in mind that attitude is about 80% of your success. Of course, studying a Bachelor’s Degree in Hospitality Management or a Master in Hotel Management or in F&B Management is a must, but don’t forget some important values to become the perfect host in this industry.

The president of the Official College of Tourism Professionals of Catalonia (COPTUR), Silvana Millet, said in the master lecture of the Graduation Ceremony that there are some skills that every graduate in hospitality management should have because they are essential to work in this industry.

Some of these hospitality skills are:

1. Communication: The ability of communicate with guests, staff and managers both spoken and written is crucial to work in the hospitality environment.
2. Initiative: Have ideas, be active, become a leader. Leadership is a perfect skill to work as hotel manager or Food and Beverage manager.
3. Adaptability: In the hospitality industry you’ll need to adapt to different situations, different customers, different cultural environments. Changes will enrich your personal and professional experience.
4. Attention to details: Every little detail says something about you and about the company, in a positive or in a negative way. In the hospitality industry, paying attention to details is really important to be the perfect host.
5. Cultural awareness: During your professional career in the hospitality industry, you’ll probably work in different countries with different cultures and you’ll serve guests with different cultural origins. So, cultural awareness becomes a basic skill for hospitality managers.
6. Multitasking: Forget the idea of doing just one thing every moment. A leader in hospitality industry is used to do more than one task at the same time.
7. Resilience: The capacity to recover quickly from difficulties will be your best ally in the hospitality industry.
8. Compliance learning: Don’t stop learning, this is fundamental to be updated and to have success in all the areas, also in hospitality industry.

As Silvana Millet said in this master lecture during the Graduation Ceremony, it’s only a ‘back to basics’ reminder. The most important thing to become the perfect host is having always these hospitality skills in mind.